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FlamePay

CONTACT

Contact FlamePay.

Keep the relevant FlamePay reference and never include an OTP when you ask for help.

Include the relevant transaction, voucher or station reference. Never include an OTP.

Never include a sign-in or redemption OTP. Keep any payment or voucher reference visible in your FlamePay account.

CUSTOMER SUPPORT

Start with the relevant FlamePay record.

For a payment, voucher, balance or redemption issue, keep the reference shown inside FlamePay. It identifies the exact record without requiring you to share a sign-in or redemption OTP.

STATION OPERATIONS

Use the station product for an active customer request.

Station attendants and owners should record a failed or cancelled redemption in the same flow rather than confirming gas that was not dispensed.

Station onboarding remains an Admin-controlled process during the initial release.